By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
The materials on MinecraftServer.net's web site are provided "as is". MinecraftServer.net makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, MinecraftServer.net does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall MinecraftServer.net or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on MinecraftServer.net, even if MinecraftServer.net or a MinecraftServer.net authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Our servers are to be used for Minecraft servers, not to be used as a file server, for hosting picture's, music, video's, etc. To not modify slot count, Ram allocated to the server, trying to access files that do not belonging to you, etc. Hard drive usage, not to go over 4GB on your server unless you speak to us. If any of those listed is abused in any way we reserve the right to cancel your account with us, without a refund.
If your account is overdue, the server will be shut down and access removed till payment is made. Files may be kept up to 72 hours after that we will remove them from our system.
We let our clients use plugins on their servers. Our staff will not help setup or manage plugins for your servers, our control panel lets you select the default minecraft.jar, or bukkit, we don't offer support for bukkit. Due to the amount of plugins players may add you may have issues with performance, if you have issues with performance and are using a lot of plugins we might suggest you upgrade your package or disable some plugins. Note most plugins you wish to use will have support on their forums so please be sure to ask there if you have any issues.
For some of our servers we provide backups, in your control panel you have the option to backup your server. Doing so we suggest you copy those files onto your own computer to make sure you have a backup of the files. We take no responsibility for data loss. Be sure to shut down the server if you wish to fully backup the server from ftp so it does not get corrupted.
You should receive an email with your info almost instantly after payment; our system for setting up your server is automatic. That being said if something goes wrong and your server is not up please email [email protected] with your invoice number so we can get it setup for you. If for some reason it never got setup it should be setup for you within 24 hours. Be sure to let us know something is wrong or we might not know you have an issue.
Our promotional codes do not stack with other promotional codes or quarterly, semi annual, or annual discounts unless otherwise stated.
We have the right to provide or deny refunds for any reason, regardless of our refund policy. We offer a three (3) day refund on our servers. Plan add-on's (Mysql database, Dedicated IP) are not refundable. Refunds will only be granted if there is a server or performance issue. However, refunds will not be granted if we are not given an opportunity to rectify any issues. Refunds are also not granted if the issue is due to plugin configurations or plugin conflicts of your own doing. We are not responsible for user issues. If you've paid for multiple months we have the right to not issue a refund for whatever reason we provide. PayPal subscription refunds: We do not accept responsibility for users who have cancelled their services and not their PayPal subscriptions. The client will take full responsibility for negligence to the subscription, we reserve the right to not refund you. Adding funds into your account are non refundable they can only be used for credit for Minecraftserver.net and or Purevoltage.net services.
Affiliates are only to be used towards services in our system, the credit made from referrals are not redeemable for money.
Our service is provided as a recurring subscription. If payment is setup via Credit card or PayPal. Payments will come out automatically until service is cancelled via the client area using our ticketing system requesting a "Cancellation". Invoices are generated 3 days before the next due date to prevent downtime or suspension of service should any payment issues arise. Due to this feature if you pay using a credit card or PayPal it will pay the invoice at this time. Services must be cancelled 5 days before the next due date or no refund will be provided if an advanced invoice is paid. Those payments are not refundable as the service is considered active. If you wish not to be charged before specific dates please contact billing and see if we are able to adjust your due date a few days for you. The other option is using the PayPal-Manual option.
Cancelling Your Plan
In order to cancel your plan you must first open a ticket to cancel your service.
If you have cancelled your server with us, but failed to follow the directions on our cancellation reply, regarding paypal subscriptions, refunds will not be granted. Any additional payments will be in our system as a credit. If you fail to cancel your service 5 days before an invoice is due it will create a new invoice which if you paid using Stripe the payment will still come out and isn't refundable. Failing to cancel can also lead to late fees and or Collections if it's a dedicated server. If you don't plan on renewing your service you need to cancel your service and not just stop paying, we cannot read minds. As soon as the cancellation takes effect all files will be deleted from the server.
We can't control when updates come out that may break how the server runs, our control panel works and so on. With that said we will make sure to have everything working for you as fast as possible to have as little downtime for you the client. Also note ram usage may also go up with updates so performance may get affected.
If your server is using too many resources due to too much lava, tnt, or plugins, your server may be shut down until we resolve the issue. Remember others also have servers on the same box so if you make bog down the server it affects others as well. Also note TNT when used in masses will mess up your world and you may have to restore from a backup or restart everything from scratch.