Performing a traceroute on Windows or a Mac

1. In Windows, select Start > Programs > Accessories > Command Prompt.


2. Now at the Command Prompt, type tracert your server IP and hit enter (ie: tracert )


3. To copy the output, right click the window and select “select all”.


4. Hit enter (this will copy all the selected information)


If you are using a Mac or Linux you need to open Terminal.

After Terminal is open type traceroute your server IP and hit enter (ie:  traceroute )


You can now paste that info into your support ticket and send it to us.

Was this answer helpful?

 Print this Article

Also Read

Uploading a world from your computer to the server

Make sure your world is not in .zip format, but just a folder. If it is in a .zip format, extract...

How to add a Server Texture Pack

1. First download the texture pack in a .zip file format. Please ensure that the texture...

Running Chunkster

**Please note, if you are on our gravel plan, you will need to submit a ticket so we can run the...

Restore a back up world via the control panel

1. Stop your server   2. Click files.   3. Click FTP file access   4. Click...

Copying your world from the server to your computer.

1. Stop your server   2. Click Files   3. Click Backup   4. Click start...