Knowledgebase

Performing a traceroute on Windows or a Mac

1. In Windows, select Start > Programs > Accessories > Command Prompt.

 

2. Now at the Command Prompt, type tracert your server IP and hit enter (ie: tracert 192.169.44.134 )

 

3. To copy the output, right click the window and select “select all”.

 

4. Hit enter (this will copy all the selected information)

 

If you are using a Mac or Linux you need to open Terminal.

After Terminal is open type traceroute your server IP and hit enter (ie:  traceroute 192.169.44.134 )

 

You can now paste that info into your support ticket and send it to us.

Was this answer helpful?

 Print this Article

Also Read

How to use FTP

1. Login to your control panel   2. Click files   3. Click FTP File Access  ...

How to find your server IP

On the Navigation Bar:   1. Click Support   2. Click Client Area   3. Enter...

How to schedule server backups

We strongly recommend that you set your server up to run a backup at least once a day. To do...

Changing your world seed

Log into Multicraft and follow these steps:   1. Stop your server   2. Click Files...

Setting your control panel password for Multicraft

Log into the client area, click the following link: Client Area Login Or click it from our...