How to cancel your server plan

Login to the client area, click the following link: Client Area

Use the information that you signed up with.

Once logged into that location you should see the following:
Account Overview

Number of Products/Services: 1 (1) - View »

Click on the view, this will take you to a new page once you're there, either click the down arrow next to view details and select "Request Cancellation" or click View Details.

If you click View Details, then click Management Actions and select Request Cancellation.

**Please note, if you have a paypal subscription, you must cancel that yourself by logging into your paypal account.** Please follow the directions on our cancellation confirmation email or the steps below.

If you have a subscription payment plan through paypal, please ensure that you cancel the subscription in paypal, as we cannot stop your subscription. If you dont cancel the subscription, money can still be taken out. Here are the steps for doing so:

To cancel your own subscription or recurring payment:
    Log in to your PayPal account.
    Click Profile near the top of the page.
    Select My money.
    In the 'My pre-approved payments' section, click Update.
    Select the merchant whose agreement you want to cancel and click Cancel.
    Click Cancel Profile to confirm your request.
    You can’t reactivate a recurring payment after you cancel it
    Cancelling a payment doesn’t cancel your contract with the merchant. You need to pay the merchant for any goods or services you have already received.

  • 60 Users Found This Useful
Was this answer helpful?

Related Articles

How long does it take to setup my server?

The servers are setup automatically after payment is received. If for some reason it is not setup...

Obtaining Your Dedicated IP

To obtain your dedicated IP you must open a support ticket requesting activation.

Test Servers

We currently have 5 test servers running, 1 in Seattle, WA, 1 in Dallas, TX, 1 in Scranton, PA, 1...

Can I Upgrade or Downgrade my server?

Yes, if you go to Client Area > My Products & Services > Product Details.  At the...

Do you offer a split invoice system?

We currently do not offer a split invoice system because of the extra fees.