1. In Windows, select Start > Programs > Accessories > Command Prompt.
2. Now at the Command Prompt, type tracert your server IP and hit enter (ie: tracert 22.214.171.124 )
3. To copy the output, right click the window and select “select all”.
4. Hit enter (this will copy all the selected information)
If you are using a Mac or Linux you need to open Terminal.
After Terminal is open type traceroute your server IP and hit enter (ie: traceroute 126.96.36.199 )
You can now paste that info into your support ticket and send it to us.